by cesarharada.com
Cloudy with a Chance of Clarity: Navigating Cloud Computing & IT Service Management
Article by Aileen Axios
IntroductionIn our latest thought leadership whitepaper, Sharon Taylor, Chief Architect of ITIL® V3, provides insight on the concept of cloud computing and its impact on ITSM. In this paper, Taylor clarifies the facts about cloud computing and discusses whether or not 'the cloud'changes the need for IT Service Management. She also:- Outlines how cloud-based ITSM tools can benefit your organization- Distinguishes the difference between public and private clouds- Proposes trends for the future of managing cloud services and SaaS ITSMInformation overcast!"The Only Constant In Life Is
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